Have a telehealth visit?
A telephone visit is a safe, reliable way to discuss your health issues with your provider, instead of visiting the clinic.
VCH uses OTTO to connect you to your provider for your video visit. Look for their confirmation email or text with your video visit details.
Telehealth keeps you healthy and safe
A telehealth visit by telephone or video allows you to speak to a provider from anywhere, saving you time and a trip to the clinic. Our Call Center operators help you make either a telehealth visit or a clinic appointment if your provider decides to see you or your child in-person.
Frequently Asked Questions
When can I use a telehealth visit?
You can use a telephone or video visit for these types of appointments:
- Sick visits (e.g. respiratory illness)
- COVID-19 symptoms and exposures
- Chronic disease management (diabetes/hypertension follow-up)
- Follow-up appointments
- Prescription refills
- Lab test results
- Mental health counseling
- Some GYN/reproductive/prenatal visits
- New patient visits
- Sexually Transmitted Illnesses treatment
Can I choose to have a telephone or video visit?
Yes, when you call to make your appointment, our Call Center operators help you make the right kind of appointment based on your needs.
Why can’t I see my provider in person for every visit?
During the COVID19 pandemic we are limiting the number of people coming into the clinic to prevent the spread of infection. Only essential in –person visits requested by your provider will be scheduled.
How much does a telehealth visit cost?
If your insurance or health plan usually covers the costs of your visit there will be no additional charges. If you make co-payments, your charges will be the same.
When can I join my video visit?
Who is OTTO?
OTTO is the technology platform that helps you join VCH and your provider for your video visit.
What happens if I am late to my video visit?
What happens if the signal is lost or a poor connection ends my video visit?
If technical problems end your visit, we will switch to a telephone visit and call you on the preferred number you have on file.