Looking for the link to your telehealth visit with your provider?

PMQ Pharmacy


Member Services

818-763-8836 x1053

Welcome to your telehealth visit.

Have a telehealth visit?

Telephone Visit

A telephone visit is a safe, reliable way to discuss your health issues with your provider, instead of visiting the clinic.

Video Visit

VCH uses OTTO to connect you to your provider for your video visit. Look for their confirmation email or text with your video visit details.

Telehealth keeps you healthy and safe

A telehealth visit by telephone or video allows you to speak to a provider from anywhere, saving you time and a trip to the clinic.  Our Call Center operators help you make either a telehealth visit or a clinic appointment if your provider decides to see you or your child in-person.

Frequently Asked Questions

When can I use a telehealth visit?

You can use a telephone or video visit for these types of appointments:

  • Sick visits (e.g. respiratory illness)
  • COVID-19 symptoms and exposures
  • Chronic disease management (diabetes/hypertension follow-up)
  • Follow-up appointments
  • Prescription refills
  • Lab test results
  • Mental health counseling
  • Some GYN/reproductive/prenatal visits
  • New patient visits
  • Sexually Transmitted Illnesses treatment
Can I choose to have a telephone or video visit?

Yes, when you call to make your appointment, our Call Center operators help you make the right kind of appointment based on your needs.

Why can’t I see my provider in person for every visit?

During the COVID19 pandemic we are limiting the number of people coming into the clinic to prevent the spread of infection. Only essential in –person visits requested by your provider will be scheduled.

How much does a telehealth visit cost?

If your insurance or health plan usually covers the costs of your visit there will be no additional charges.  If you make co-payments, your charges will be the same.

When can I join my video visit?
We ask that you join the visit 20 minutes early to answer questions and complete your forms. You will then be placed in a virtual waiting room until your Care Team joins you.
Who is OTTO?

OTTO is the technology platform that helps you join VCH and your provider for your video visit.

What happens if I am late to my video visit?
Our staff will check to see if you have joined the visit 20 minutes before your scheduled time. If you have joined the meeting during that time, stay in the waiting room as you do not need to do anything else. If you have not joined the visit within 20 minutes before your scheduled time, a VCH staff member will try to call you 2-3 times to make sure you will be on time for your visit. If we cannot reach you, and you have not joined your video visit by 5 minutes after your scheduled time, you will be considered late and need to call VCH at 818-763-8836 and reschedule your appointment.
What happens if the signal is lost or a poor connection ends my video visit?

If technical problems end your visit, we will switch to a telephone visit and call you on the preferred number you have on file.

High-Quality Healthcare for All

The mission of Valley Community Healthcare is to improve the health and wellbeing of our community by providing high-quality comprehensive healthcare services regardless of ability to pay.

Welcome to Your Medical Home

Valley Community Healthcare doctors work together with health specialists to treat all the issues that affect a patient’s physical condition and mental well-being, including diet, exercise, and substance misuse.

Make a Difference with VCH

Your gift to Valley Community Healthcare ensures that we can create little miracles every day, so our patients won’t need big miracles to stay alive and well.