Organizational contingency plan deployed to provide COVID testing to local communities
North Hollywood, CA— Valley Community Healthcare (VCH) leadership immediately responded to direct requests from the State department of Health & Human Services and the LA County Department of Health, that community clinics rapidly assist with the decompression of patients overwhelming local Urgent Care, Emergency Rooms and medical facilities. VCH enacted its COVID contingency plans to focus on establishing safe and accessible testing sites in the San Fernando Valley. The community is experiencing a steady increase in new cases, with 7,556 new cases reported on 1/9/2022.
VCH’s Chief Medical Officer, David Luna, MD directed reassignment of non-essential visits to telehealth appointments; organized a COVID hotline to respond to testing inquiries; restructured provider and Care Team schedules to ensure staffing availability; and coordinated the on-site logistics of full-time drive-up COVID testing at two sites . The leadership team redeployed staff in all departments, including administration, to prepare urgent patient and staff communication, coordinate with local hospitals and manage the hundreds of incoming COVID appointment calls . VCH’s multi-media communication strategies inform patients that drive-through/walk-up COVID testing appointments are available at VCH’s North Hollywood Center, 6801 Coldwater Canyon Avenue Monday-Friday, 8:00am-4:30pm and 8:00am-12 noon Saturday and at their North Hills location at Nordhoff and Haskell Avenues.
In addition, Dr. Luna is in close collaboration with Valley Presbyterian Hospital CMO, Hannah Grossman, MD, maximizing outreach to our most vulnerable patients to ensure they learn that COVID testing is readily available to them and their families at VCH’s nearby North Hollywood Center. Throughout the pandemic VCH has pivoted to respond quickly and efficiently to every new challenge the COVID virus presents, keeping our 30,000 patients updated on vaccination clinics, booster shots and now this testing surge. ” Dr. Luna states, “Our patients are some of the most vulnerable patients when it comes to COVID infection. We know the health issues they face every day are already a challenge. Providing urgent COVID testing isn’t just part of our mission to provide quality care, but to save lives – and our community – from continuing to be impacted by COVID.”