Have a telehealth visit?
Telephone Visit
A telephone visit is a safe, reliable way to discuss your health issues with your provider, instead of visiting the clinic.
Video Visit
Valley Community Healthcare uses OTTO to connect you to your provider for your video visit. Look for their confirmation email or text with your video visit details.
Need to send photos to your Care Team?
If your Provider and Care Team asked for photos to help with your diagnosis and treatment, and you aren't sure how to do it, follow these easy steps to send your pictures to VCH via text or email.
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Telehealth keeps you healthy and safe
A telehealth visit by telephone or video allows you to speak to a provider from anywhere, saving you time and a trip to the clinic. Our Call Center operators help you make either a telehealth visit or a clinic appointment if your provider decides to see you or your child in-person.
Frequently Asked Questions
When can I use a telehealth visit?
You can use a telephone or video visits for almost all types of appointments including:
- Establishing care as a new patient
- Sick visits
- Follow ups
- Lab test results
- Chronic disease management
- Prescription refills
- Mental health counseling
- Birth control counseling
- Some Gynecology, reproductive health, and prenatal visits
- COVID-19 symptoms and exposures
- Treatment of sexually transmitted infections
Can I choose to have a telephone or video visit?
Yes, when you call to make your appointment, our Call Center operators help you make the right kind of appointment based on your needs.
Why can’t I see my provider in person for every visit?
During the COVID19 pandemic we are limiting the number of people coming into the clinic to prevent the spread of infection. Only essential in –person visits requested by your provider will be scheduled.
How much does a telehealth visit cost?
If your insurance or health plan usually covers the costs of your visit there will be no additional charges. If you make co-payments, your charges will be the same.
When can I join my video visit?
Who is OTTO?
OTTO is the technology platform that helps you join Valley Community Healthcare and your provider for your video visit.
What happens if I am late to my video visit?
What happens if the signal is lost or a poor connection ends my video visit?
If technical problems end your visit, we will switch to a telephone visit and call you on the preferred number you have on file.