How to Create Your Account
After your Clinic Visit, Create Your Account
Step 1: During your next visit to Valley Community Healthcare, update your email address with the front desk. Make sure your email is unique and not used by another patient.
Step 2: After your visit, you will receive a portal invitation link from no-reply@patient portal.net with a PIN to create an account. Make sure to check your spam folder if you did not see the email invitation.

Example Patient Portal Email
Step 3: Click on hyperlink in your email and follow instructions to register
Need Help?
For technical assistance, call 818-432-8947 or email [email protected]
Already Registered?
Log into Your Account
How to Use the Patient Portal
Can’t find your answer here? Call the help desk at 818-432-8947 or email [email protected]
Schedule An Appointment
- Log into your account and select Schedule an appointment
- Select your clinic location; North Hills, or North Hollywood
- For Provider General Appointment is automatically inserted
- For Appointment Type Office Visit is automatically inserted
- Write in the text box the reason for your visit
- Choose the best times for your appointment.
- Click the Request Appointment button.
Your appointment request goes to your Care Team.
Send a message to your care team
- Log into your account and click Send a Message
- On behalf of: myself /child
- For Practice Valley Community Healthcare is automatically inserted.
- For Location: Select North Hills or North Hollywood
- For To: select the team you want to message
- Clinical Questions Team
- Lab Results Team
- Referrals Question Team
- For Subject: Write a short explanation of what you need.
- Click the Send Message button
Check the Portal for a response within 3 business days.
Request a Refill
- Log into your account and click Request a refill
- Read the pop up alert. “You will receive a response within 3 business days”. Click continue if you agree.
- For select your medication: use the dropdown to select the medication you want refilled.
- For The Pharmacy select the pharmacy you use for your medications
- Click Submit
Submit a request for each additional medication.
Print your Medical Record
Before you start, make sure your device is connected to a printer. Protect your privacy when using a public printer or copier
- Log in to your Patient Portal account
- Select the Medical Record icon on the left and then click Summary option
- From Summary:
- To print your entire chart, click the blue Print My Chart link on the right side of the page
- To print only certain records, choose the tab at the top of the page, and click Print
- To print your entire chart, click the blue Print My Chart link on the right side of the page
- Repeat these steps for more records
Notice:
- VCH technical support will not assist you with connecting your printer and devices.
- Pay attention to the number of pages you have requested for printing.