1. Log into your account and select Schedule an appointment
2. Select your clinic location; North Hills, or North Hollywood
3. For Provider General Appointment is automatically inserted
4. For Appointment Type Office Visit is automatically inserted
5. Write in the text box the reason for your visit
6. Choose the best times for your appointment.
7. Click the Request Appointment button.

Your appointment request goes to your Care Team.

1. Log into your account and click Send a Message
2. On behalf of: myself /child
3. For Practice Valley Community Healthcare is automatically inserted.
4. For Location: Select North Hills or North Hollywood
5. For To: select the team you want to message
   1. Clinical Questions Team 
   2. Lab Results Team 
   3. Referrals Question Team
6. For Subject: Write a short explanation of what you need.
7. Click the Send Message button

Check the Portal for a response within 3 business days.

1. Log into your account and click Request a refill
2. Read the pop up alert. “You will receive a response within 3 business days”. Click continue if you agree.
3. For select your medication: use the dropdown to select the medication you want refilled.
4. For The Pharmacy select the pharmacy you use for your medications
5. Click Submit

Submit a request for each additional medication.

Before you start, make sure your device is connected to a printer. Protect your privacy when using a public printer or copier

1. Log in to your Patient Portal account
2. Select the Medical Record icon on the left and then click Summary option
3. From Summary:
   
   1. To print your entire chart, click the blue Print My Chart link on the right side of the page
      
   2. To print only certain records, choose the tab at the top of the page, and click Print
4. Repeat these steps for more records

Notice:

• VCH technical support will not assist you with connecting your printer and devices.
• Pay attention to the number of pages you have requested for printing.