Appointments

(818)-763-8836

Member Services

818-301-6399

Patients

Member Services & Enrollment

The Member Services Department staff at Valley Community Healthcare is uniquely qualified to serve diverse populations with a high degree of cultural sensitivity and linguistic competency.

They make every effort to ensure the enrollment and continuous health care coverage of the insured and uninsured children and families in our community.

After an initial screening, prospective clients schedule an appointment with an Eligibility and Enrollment Specialist, who assists them with completing and submitting application forms that determine their eligibility for health care programs such as Medi-Cal, My Health LA, and Covered CA. Based on their eligibility, the Enrollment Specialist provides the client with information on the services they will receive from their plan.

Once enrolled in a healthcare program, patients are assigned to a Case Manager who they can contact directly for assistance with any issues related to their health care program and service. To ensure that patients have continuous coverage and ready access to clinical services at their medical home, Member Services staff provide continuous support for pending or existing case issues, Medi-Cal Redeterminations, and Primary Care Physician changes.

Member Services Hours

North Hollywood

818-301-6399

Monday – Friday:
8:00am-3:30pm

Saturdays by appointment  

North Hills

818-301-6399

Monday & Wednesday:
8:30am-8:00pm

Tuesday, Thursday & Fri:
8:00am-5:00pm

Alternating Saturdays:
8:00am-12:00pm
by appointment

High-Quality Healthcare for All

The mission of Valley Community Healthcare is to improve the health and wellbeing of our community by providing high-quality comprehensive healthcare services regardless of ability to pay.

Welcome to Your Medical Home

Valley Community Healthcare doctors work together with health specialists to treat all the issues that affect a patient’s physical condition and mental well-being, including diet, exercise, and substance misuse.

Make a Difference with VCH

Your gift to Valley Community Healthcare ensures that we can create little miracles every day, so our patients won’t need big miracles to stay alive and well.