Click here to learn about telehealth visits

PMQ Pharmacy


Member Services

818-763-8836 x1053

Welcome to your telehealth visit



Your health is our top priority! Valley Community Healthcare (VCH) employees are essential workers, and have already had the chance to receive TWO doses, 1 month apart of the Moderna-COVID19 vaccine. The vaccine is safe, it does not contain the virus, and it will save lives.

We all have a duty to slow the spread of the COVID19 pandemic. Everyone wants their lives to return to normal, and we all want the economy and our schools to open. It is very important for us to protect our family and friends from getting sick from the virus. The COVID19 vaccines give you 94% protection, and prevents you from becoming infected and seriously ill.

The new COVID variants are very contagious, and we encourage everyone to get vaccinated as soon as possible.

Covid Vaccination

Patient Care Information

Symptoms of COVID-19

Testing Information

L.A. County Public Health Notices

Resources for those affected by COVID-19



What you need to know:

  • Only Valley Community Healthcare patients can make a Covid19 vaccine appointment.
  • You must be in the correct tier and meet eligibility criteria to get vaccinated.
  • We must use the vaccine right away, so it is important that you keep your appointment.
  • Vaccination clinics are set up on the North Hollywood Center and North Hills Wellness Center parking lots.


Be On Time:
You must keep the correct appointment time.

Bring A Photo ID:
Nobody can take your place.

Wear A Mask

Stay Home If You Are Sick:
If you have symptoms like fever, cough, cold, loss of smell etc. stay home

Getting Ready for your Appointment
  • The vaccine is safe and patients get two doses
  • Your appointment may take up to one hour
  • When you register, you will get a vaccination card, and an appointment for when to come back for your second dose
  • In one month you must bring this card to your second appointment
  • You will get information about the V-safe program
  • Your vaccine will be included in your patient record
  • No visitors are allowed in the vaccination area
Getting Your Shot
  • Patients with appointments will drive or walk to the Check-In & Registration area on the VCH parking lot
  • Five people are vaccinated at the same time; nurses will direct you to a station
    You will get the shot in your upper arm muscle
  • Staff wear masks, gloves, and other protective equipment. They change gloves and sanitize their station between patients
  • After the getting the shot, patients will sit and wait for 15 minutes, so staff can watch for any reactions to the vaccine
After the Shot
  • Patients may feel pain, tenderness, and swelling at the injection site
  • Some people get a headache, chills, body aches, or feel tired or nauseous
  • It takes time for your body to build protection against the virus
  • It is possible to carry the virus without showing symptoms, and pass it on
  • Continue to wear a mask, keep your distance, and wash your hands until the pandemic is under control
Getting the second shot
  • You will get a reminder for your second appointment.
  • Follow the same check-in and vaccination process at your vaccination site
  • You must get the second shot to make sure that you receive the maximum protection from the vaccine.
  • Some people may have even stronger reactions the second time, and feel feverish, dizzy, and achy or have chills.
  • These reactions show that your immune system is responding to the vaccine.
Frequently Asked Questions

Why do I need a second shot?
A second dose ensures that you receive the maximum protection from the vaccine.

Can I still get the virus after the vaccine?
Yes, but being vaccinated gives you 94% protection against the virus. The vaccine protects you from becoming seriously ill.

When can I stop wearing a mask?
Public Health officials will let everyone know when it is safe to stop wearing a mask. This will be when enough people are vaccinated and infection rates become lower.

Can I take any medication after my vaccine if I need it?
For symptoms after your shot, you can take ibuprofen or acetaminophen only if your doctor normally recommends these medications for you. It is better to avoid taking any medication if you can, as these medications can lessen your immune response.

To Cancel Your Appointment:

If you already got the vaccine or are unable to make your appointment
call 818-301-6311 to cancel

Patient Care Information

Your health and safety is our top priority! Because of the pandemic, we limit the number of in person visits with a provider. Everyone entering the clinic has their temperature checked and is asked if they have any COVID19 symptoms. To help our patients continue to get the care they need and keep them safe, we also offer telephone and video visits with VCH providers.


There is a limited supply of the approved vaccines, and VCH is following state and county guidelines for when different groups can be vaccinated. We will let you know when it is your turn. When you receive two doses of the COVID vaccine, your body needs 2-6 weeks to build up strength to fight infection. Even so, there is still a chance of carrying the virus and infecting others. It is extremely important to wear a facemask, wash your hands, and keep a safe distance from groups outside your household.

New COVID19 Check-in Procedures

  • North Hollywood patients will check in at the main entrance to the clinic.
  • North Hills patients check-in at the side entrance
  • Patients must come with a mask or face covering. You may be asked to sanitize your hands.
  • All patients will have their temperature checked and be asked about COVID19 symptoms.
  • Patients with no symptoms will get a “screened” sticker, and shown where to wait until their appointment.
  • Dental and Optometry patients will be directed to their appointment where they may be screened a second time.
  • Only one parent/caregiver is allowed to be with the patient for their appointment. We ask that children without an appointment stay home and keep safe.
  • Pharmacy patients are asked to call in their refill requests before they arrive to shorten their wait time.

We’re in this together and safer at home!

You can get care without leaving your home!

To make sure you are getting the care and attention you need, we are scheduling private personal telephone and video visits with your provider. Call 818-763-8836 for an appointment, and click here to learn more about telehealth visits.

Essential In-Person Visits

Face to face appointments are scheduled for these types of visits:

  • Vaccines and well-child for babies and children 1 year and under
  • Prenatal care & GYN
  • Provider requested follow-up
Isolation or Quarantine?

You don’t need to be tested if you aren’t showing symptoms. Stay home and isolate yourself.

If you have been exposed to someone with COVID-19, place yourself in quarantine for 14 days.

Virus Testing

Patients must make an appointment to be tested.

While waiting for test results stay home and isolate yourself.

Symptoms of COVID-19

The Centers for Disease Control and Prevention (CDC) announced these additional symptoms of the disease:

  • Respiratory symptoms; like a cough or difficulty breathing
  • Fever
  • Chills
  • Muscle pain
  • Nausea
  • Vomiting
  • Diarrhea
  • Sore throat
  • Loss of taste or smell
A guide to help you make decisions and seek appropriate medical care.

Information about COVID-19 Testing

Testing continues to play a major role in the fight against COVID-19. To get a COVID-19 test you must book an appointment.

Schedule a telephone visit with your provider to request an order for a test; or utilize the Los Angeles County testing sites to book an appointment.

Due to a significant increase in testing demand, our drive-thru testing locations are experiencing high traffic. You may experience longer than normal wait times.

Depending on demand, your test results will typically be available within 72 hours (2-3 days), and often sooner.

For more questions about testing please visit FAQ for answers to frequently asked questions.

L.A. County Public Health Notices

For more information and frequently asked questions about the Safer at Home health order, visit the LA County Department of Public Health.