Frequently Asked Questions


Valley Community Healthcare offers a full array of services that take care of the whole family in one location. Our doctors see patients of all ages, newborns, children, adolescents, and adults, including expectant mothers and seniors.

How do I enroll in an insurance program?

New patients can start the enrollment process by walking into either of our Centers, or calling 818-301-6399 for information.

  • A Member Services Specialist provides the client with a list of documents they need to bring for their enrollment appointment. An enrollment appointment is scheduled.
  • Once their documents are processed, the client is enrolled as a patient, and an appointment is scheduled with a physician.

What programs are available?

We offer two programs

  • Medi-Cal: if you are a US citizen, a legal permanent resident, or have a valid work permit
  • My Health LA: if you are not a US citizen, and not a legal permanent resident
  • We accept Covered CA: for those who have income at the high end of the Federal Poverty Level and do not qualify for any other program.

What documents do I need for enrollment?

Click here to see the documents you need to bring to your enrollment appointment.

Can I see a doctor without insurance?

You must first be screened by our Enrollment Specialist to determine income eligibility for a healthcare program. If you are not eligible for coverage, we offer services on a sliding fee scale or at low cost.

Do I need insurance?

If you are a US citizen or a legal permanent resident, you must have healthcare coverage by law. Visit our Member Services department at either the North Hills or North Hollywood Center to learn how to enroll in a program.

What if I need medications?

Enrolled patients may receive their prescribed medications through the pharmacy at the North Hollywood Center, or at the North Hills Wellness Center dispensary.

I have a concern about my patient experience, who can help?

Patients may send a message via their Patient Portal account, email their concern to info@vchcare.org or leave a message at 818-763-8836 X1234

How do I connect through the Patient Portal?

New and existing patients are automatically registered in the Patient Portal. Follow this link to login with a username and password.